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In 2017, 60% of BAYADA’s Adult Nursing, Assistive Care, and Assistive Care State Programs offices qualified for three or more of Home Care Pulse’s Provider of Choice categories, recognizing us as Best of Home Care Endorsed National Provider for client experience by Home Care Pulse, a third party survey vendor.

Home Care Pulse is the home care industry’s leading survey research firm that benchmarks client experience data across North America. Founder and CEO Aaron Markum said, “I would like to personally congratulate BAYADA Home Health Care for earning the 2017 Best of Home Care Endorsed National Provider award. In order for a national home care provider to earn this prestigious award, they must demonstrate a laser-type focus on improving the lives of the people they care for. I can confidently endorse the quality of care BAYADA provides and would trust them to meet the needs of my own family members.”

BAYADA’s offices scored significantly higher than the minimum in numbers needed for this honor. Out of 56 offices, 14 received the highest scores in all 10 categories, 9 offices were recognized in 9 categories, and 5 offices were recognized in 8 categories.

The ten categories are:

Ability of caregivers

Compassion of caregivers

Professionalism of caregivers

Communication from provider

Client/caregiver compatibility

Services as expected

Recommended provider

Confidence in office staff

Quality of life

Work ethic of caregivers

“Being recognized as a national leader in client experience is a great honor,” said BAYADA Practice Leader Matt Kroll. “It is tribute to all of the hard work and dedication of our caregivers and office teams who work tirelessly every day to ensure our clients receive care with compassion, excellence, and reliability every day. “

 

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