On Thursday, March 17, BAYADA employees and some of the clients and families they serve spent the day at the Crowne Plaza hotel in Cherry Hill, NJ for a day filled with information, inspiration, and innovation. The day reinforced BAYADA’s care philosophy - our clients come first - and the commitment to continuously improve their care and service through evaluation. The summit served as a platform to gain valuable feedback and explore additional ways to ensure BAYADA's clients feel cared for and supported.

BAYADA's Client Experience Summit began with opening remarks from Founder and President Mark Baiada, who explained how providing our clients with custom experiences that fit their needs is critical to upholding the company’s mission of helping people have a safe home life with comfort, independence, and dignity.

Kire Madsen, Director of Customer Relations for Home Care Pulse, a leading satisfaction research and quality assurance firm stated," This is the first client experience event I've been to or even heard of being done by a home health care provider. It's really interesting to see BAYADA's commitment to ensuring the best experience for their clients."

The event continued with a panel discussion featuring BAYADA's clients and their families who shared their perspectives and experiences. Their words were inspiring for those in attendance, like BAYADA Client Services Manager Sharon Mrozinski."Today really put my role into perspective," she said. I will be sure to have the biggest smile over the phone and do whatever it takes to get the job done for my clients"

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